FAQs

Got a question? We’re here to help.

  • How quickly can we go live?

    Once we have received the necessary photographs of your property and all relevant details from the landlord (such as government ID, a fully completed House Manual, and the listing deposit), we can promptly proceed with making your listing live on Airbnb. Typically, this process takes approximately 48 hours or less.


    In the event that professional photography is scheduled for your property, please note that it may take up to 72 hours for the photographer to complete the editing process and provide us with the final photographs. Once we have received the edited photographs, we will ensure that your listing is live within the following 48 hours.


    Rest assured that we prioritize efficiency in getting your listing up and running promptly, allowing you to start benefiting from the exposure on Airbnb in a timely manner.


    If you have any further questions or require additional information, please do not hesitate to contact us.

  • What's included in your housekeeping service?

    Brivaco's fully trained housekeepers will do a full-service clean up of your property, make beds up, and replenish amenities such as toilet rolls, shampoo, shower gel, tea, coffee, sugar and, even olive oil. Trust us when we are done with your home, your guests will give you a 5 star rating.

  • Are there any extra charges?

    Additional charges as a landlord, it is important to be aware of potential additional charges that you may be responsible for. These charges may include, but are not limited to:


    Housekeeping Services: If you arrange for housekeeping services after you have stayed in the flat, you may be liable for the associated costs.

    Maintenance Work: Any maintenance work conducted by our handymen, including granting access to a third-party maintenance company or delivering requested items to the property during a guest's stay, may result in additional charges.

    Third-Party Maintenance and Coordination Charges: In certain cases, there may be charges incurred for third-party maintenance services and coordination.

    Please note that these are examples of potential charges, and the specific circumstances of each situation will determine whether these charges apply. We strive to provide transparent communication and will inform you of any applicable charges before proceeding with any services.

  • What is Brivaco's Standard Management Fee?

    The Management Fee charged by Brivaco is determined based on several factors, including the type of property being managed, the revenue potential of the property, and the volume of properties currently under negotiation.


    To ensure a fair and customized approach, our Management fees are agreed upon with each host individually. We understand the uniqueness of each property and the specific requirements of our hosts. Therefore, we encourage you to provide us with details about your property, and our dedicated Account Management team will promptly reach out to you. They will address any questions or concerns you may have regarding our fees or any other aspects of our services.


    At Brivaco, we strive to establish transparent and mutually beneficial partnerships with our hosts, ensuring that our management services align with your specific needs and goals.

  • How do you deal with guest damage to my property?

    Our dedicated Housekeeping team is well-trained to diligently identify any noticeable and significant damage to your property. Upon identifying such issues, they promptly notify our Account Management team for further assessment and action.


    The approach we take in addressing damages is determined on a case-by-case basis, taking into consideration the severity of the damage. It is important to note that some level of light wear and tear can be expected in short-term rentals. We strongly recommend that hosts explore suitable short letting insurance options to safeguard their property (we are available to assist you in this regard).


    Furthermore, Brivaco advises all landlords to secure and protect valuable items by securely storing them away. This precautionary measure ensures their safety during guest stays.


    By employing these practices, we aim to maintain the integrity of your property and provide you with peace of mind as a valued landlord.

What Your Property Looks Like after our Advise?

200m2
2
3
1

     Amenties

  • Central air conditioning
  • Alarm system
  • Arbor
  • Mature gardening
  • Home gym
  • Finished rec room
  • Jacuzzi
  • Solarium
  • Swimming pool
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